Monday – Thursday
09:00 – 18:00. Standard response queue for email and chat support. Strategy review calls available by appointment.
Contact
Ask a Direct Question, Get a Direct Answer
Use the form below or write to us at info@deltaoterra.info. We respond within one business day, Monday to Friday.
What to Include in Your Message
The more specific your question, the more useful our reply.
If you are enquiring about onboarding, it helps to mention the market you trade (e.g. EUR/USD forex, Bucharest Stock Exchange equities), the broker account you hold, and whether you have an existing written rule set or are still defining your strategy. If you are comparing the Pro and Business tiers, let us know your approximate number of concurrent strategies and preferred response-time SLA. If you have a technical question about API compatibility, include your broker's name and the connection method they support (REST, FIX, or proprietary). We route every message to the right engineer or onboarding specialist directly — there is no general support queue.
Send Us a Message
Office Hours
All times Eastern European Time (EET / UTC+2).
Friday
09:00 – 17:00. Support available; no new strategy deployments scheduled on Fridays to avoid weekend market exposure.
Saturday & Sunday
Office closed. Business-tier clients have access to the 24/7 monitoring alert channel for platform-level events; no email responses on weekends.
Prefer to Start With a Live Demo?
Book a 30-minute call with an engineer and walk through the platform using a real strategy concept.
Request a Demo Call